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Security Systems in Las Cruces
December 17, 2021

What Happens When Your Home Security Alarms Go Off In Las Cruces?

An alarm system should defend your property. But what happens in the event your home security alarms go off in Las Cruces? What are the right steps to take to ensure you and all your family members are secure?

The first thing to do is not to panic. Know that your 24-hour monitoring specialists have you covered. Then take the steps described below to be ready for any urgent situation.

Our 24-Hour Specialists Are There For You

A 24-7 monitoring specialist is immediately alerted whenever your Las Cruces home security alarms go off. Once an agent is notified, they will reach out to you without delay to figure out what triggered the security system. Your system may go off due to a range of emergencies, including:

  • Burglary

  • Flames or smoke from a fire

  • Flood

  • Alarm tripped by accident

In situations when a device was accidentally triggered—like forgetting that the motion sensors are armed when you unlock a door— a representative will reach out to ask if you need help. Supply them with your passcode, and they can turn off the alarm.

If you have an urgent situation, the monitoring agent will send out emergency personnel, including law enforcement, firefighters, and medical professionals, to your home. They can also serve as your proxy in the event you are not on site. Your dedicated monitoring staff will even inform authorities which component was triggered, giving them a forewarning for a potentially life-threatening situation. The monitoring expert will remain on the phone with you to keep you calm and instruct you on what to do next.

Steps to Take if Your Alarm Goes Off In Las Cruces

Getting roused from bed in the dead of night to an alarm going off can be understandably frightening—even moreso if you don’t know why it’s occurring. The most important thing you should do is remain calm and proceed with the following:

  • Before anything else, move to a safe place. Collect your family and pets as quickly as possible and get into a protected area within your residence or exit as quickly as possible. It's typical to have an urge to want to face the situation in your home, but this can be incredibly dangerous. Instead, focus on keeping yourself and your family secure and let the trained personnel handle the problem.

  • Secondly, take advantage of your mobile security application to remain in communication with your monitoring agent. They'll send responders who will be en route to your residence in a matter of moments.

  • Finally, keep in close contact with your monitoring specialists and emergency responders. You have the ability to be patched through, so everyone is talking together. On the other hand, if you can't get a direct call to your emergency providers, you’re still able to obtain alerts via text. Even if your dealing with a false alarm, it's a good idea to keep adequately communicating with everyone involved so you know what to do should an actual problem take place.

Defend Against Any Emergency in Las Cruces with Secure24 Alarm Systems

From fires to break-ins, Secure24 Alarm Systems takes pride in ensuring your loved ones and property are well defended. With around-the-clock monitoring, smart locks, and a range of sensors, your home will remain the secure environment you intended it to be. Design your ideal home security package by completing the form below or dial (575) 224-2547 to get started.